Shipping Policy

Delivery information for your custom 3D printed products

Custom Made-to-Order Products

All our products are custom-made specifically for you. Each 3D print is produced after your order is confirmed, ensuring personalized quality and attention to detail.

Production Time

Production time typically ranges from 1 to 10 business days, depending on the complexity, size, and level of detail required for your custom design.

  • Simple & Small Designs: 1-3 business days
  • Medium Complexity: 3-6 business days
  • Large or Highly Detailed Designs: 6-10 business days

* Production time starts after order confirmation and payment receipt. We will provide you with an accurate time estimate based on your specific design during the order confirmation process.

Shipping Methods & Delivery Time

Portugal (Domestic)

Standard Shipping: 2-5 business days after production
Express Shipping: 1-2 business days after production (available upon request)

European Union

Standard Shipping: 5-10 business days after production
Express Shipping: 3-5 business days after production (available upon request)

International (Outside EU)

Standard Shipping: 10-20 business days after production
International shipping is subject to customs clearance and may take longer depending on destination.

Shipping Costs

Shipping costs are calculated based on:

  • Weight and dimensions of your order
  • Destination address
  • Selected shipping method

You will receive a detailed shipping quote during the order confirmation process via Telegram/WhatsApp before payment.

Order Tracking

Once your order ships, you will receive a tracking number via email and your communication channel (Telegram/WhatsApp). You can use this number to track your package's journey until delivery.

Packaging

All products are carefully packaged to ensure safe delivery. We use protective materials appropriate for the size and fragility of your 3D printed item to prevent damage during transit.

Delivery Issues

If you experience any issues with delivery, please contact us immediately at:

We will work with you and the shipping carrier to resolve any delivery problems as quickly as possible.

Last Updated: December 2024